We provide a range of services for your personal care: accident and acute care, DVA services, check-ups, family planning, pap screening, pregnancy testing, pre and post natal care, health care plans, asthma clinic and lung function testing, diabetes counselling, ECG: heart check, counselling, vaccinations and immunisations (children and travel), minor surgery, suturing cuts, removal of moles and sunspots, liquid nitrogen freezing therapy for sunspots and warts, nutritional advice, industrial medicals and consultation, sports medicine, skin checks, workers compensation, insurance, specialist referrals.

These care plans may include: Diabetes, asthma, skeletal problems, chronic heart conditions, back pain, psychological disorders (referral to a Psychologist can be for any Psychological disorder and you can have up to 12 visits per year. Consultations are not fulfilled but there is a substantial Medical Rebate).

Fees are payable at the time of consultation by cash, Eftpos, Visa, or MasterCard. The AMA fee structure forms the basis of our billing policy, and is displayed at our reception desk. We presently have a combination of Bulk Billing and Private Fee structures; each doctor specifies their own fees, which may vary from one to another. To clarify, please ask our reception staff.

You are required to present your Medicare Card to receive Medicare benefits at the time of your appointment. Appointments for each patient are scheduled 10-15 minutes apart. Every effort will be made to accommodate your preferred time. Emergencies will be given priority. Interpreters are available if required. Extended appointment times are available upon request. Please inform reception if your appointment pertains to minor surgery, medicals, work cover, pap screening, or test results.

We try to run our daily appointment schedule on time, but often there are urgent and complex cases which cause delays. Please check with reception if we appear to be running late. In an endeavour to provide the best medical care for all patients, we ask you to be understanding and co-operative in these instances.

We often have patients waiting for appointments, and so it is important to advise us as soon as possible if you are unable to keep your appointment time. Failure to cancel a doctor’s appointment may incur a fee. Cancellation penalties will apply for doctors and visiting health professionals such as Dietitian, etc. Within 24 hours, full consultation fee, within 48 hours, 50% of consultation fee.

Revision of your results is important. Make an appointment with reception to discuss these with your doctor. Due to confidentiality issues, no results will be discussed over the phone or handed out.

Committed to preventative care, your doctor will seek your permission to be included on our reminder system. Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition, e.g. diabetic register, pap screening, asthma register, and aged care assessment programmes. If you do not want to be part of this scheme, please let your doctor or reception know.

Patients are requested to purchase private vaccines immediately prior to consultation and give to the Receptionist immediately upon arrival.

If you have a problem, we would like to hear about it. Please feel free to talk to your doctor, reception staff, or phone the Health Care Complaints Commission on 1800 043 159.

We take your concerns, suggestions and complaints seriously.

Your medical record is a confidential document. It is the practice and policy of this Medical Centre to maintain complete security of your personal health information at all times, and to ensure that this information is only available to authorised staff members. We abide by the National Privacy Principles.

No smoking, eating or drinking, and NO mobile phones switched on in the surgery, as they affect sensitive medical equipment. Your co-operation is appreciated.